Refund policy

Refund Policy

Please read this policy carefully before placing your order. By completing a purchase on our store, you agree to the terms below.

All sales are final

We do not accept returns or exchanges for change of mind, preference, or sizing. Please review the product description, photos and details carefully before ordering. Items sent back to us without prior authorization will not be accepted.

No cancellations

Orders are sent to processing immediately after checkout. Once an order is placed, it cannot be canceled.

Address changes

You can request a change to your shipping address within 24 hours of placing your order. Email support@thryke.com with your order number and the correct address. After 24 hours, we are unable to modify your order in any way.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or is not the item you ordered, contact us at support@thryke.com within 7 days of delivery. Include your order number and clear photos of the item and its packaging. Once your claim is verified, we will send you a replacement at no cost. Claims submitted after 7 days from delivery cannot be accepted.

Lost packages

If your tracking has shown no movement for 15 business days, contact us at support@thryke.com. If the carrier confirms the package was lost in transit, we will ship a replacement at no cost. We are not responsible for packages marked as delivered to the address provided at checkout.

Contact

For any question about your order, email us at support@thryke.com.